WHAT IS THE BEST WAY TO CONTACT YOU?
If none of the information above addresses your questions or concerns, and you’d like to learn more about our company and its products, have problems with your order, please contact us.
We make every effort to respond within 24 hours, but due to time zone differences between you and our customer service, it may take up to two business days.
Refunds and Replacements
At ShopAnabolics.biz, we work hard to maintain our excellent reputation for providing exceptional customer service and high-quality merchandise by ensuring that you receive exactly what you want.
We sincerely apologise in advance if any of the products you received were damaged or if they did not arrive at all due to our errors. Please contact our customer service team so that they can look into the root of the problem (as well as avoid similar issues from occurring in the future).
HOW DO I REQUEST A REFUND OR A PRODUCT REPLACEMENT?
Please open a support ticket to notify our team if you are dissatisfied with your order and whether you would like a refund or to have any or all of the products replaced.
Our team will contact you as soon as possible to request the photos and documents needed to back up your claims.
We will respond to your request with the results of our investigation within two business days, and your items will be processed for replacement within three business days.
WHAT INFORMATION DO I NEED TO PROVIDE TO PROVE THAT MY ORDER WARRANTS A REFUND OR REPLACEMENT?
Please give the following details so that any damaged goods can be refunded or replaced:
- Please include your order number and contact information in your message.
- We’ll need a video or photos of everything you got, including the labels on the outside packing.
- Please send us a scanned copy or photo of the official notification or confiscation letter you received if any of the contents of your box were missing due to being confiscated at import customs control.
- If your order was confiscated by customs control, please supply us with another postal address where we can mail the items that need to be replaced.
HOW LONG DOES IT TAKE TO REFUND MY PAYMENT?
If you are qualified for a refund for some or all of the products in your order, we will credit your account using the same payment method as when you made the transaction.
Your refund should reflect in your account within 5-7 business days.
DO YOU OFFER VOUCHERS INSTEAD OF A REFUND?
If you prefer to order different items from our store instead, we will either credit your account or give you a voucher that you can use on future purchases.
WHICH PRODUCTS ARE ELIGIBLE FOR REPLACEMENT?
Any items that are damaged, expired, missing, or malfunctioning will be replaced with the appropriate products for free.
Placing Your Order
WHAT IS THE PROCEDURE FOR PLACING AN ORDER?
- Place your desired items in your shopping cart;
- Proceed to Checkout;
- Fill in your address and contact information;
- Select “Place Order” from the drop-down menu;
- If you want to pay with a credit or debit card, you will be sent to a secure external checkout page where you can enter your payment details.
- If you want to pay using one of the various payment methods we accept, you will get an invoice and payment instructions through email immediately after completing your transaction.
- Please read the payment instructions carefully to avoid unnecessary delays.
IS THERE A MINIMUM PURCHASE AMOUNT?
No, we don’t have any minimum order size. However, all orders are charged a fixed A$30 delivery and handling fee, regardless of the size of your order.
IS A PRESCRIPTION REQUIRED TO PLACE AN ORDER?
To order our goods, we don’t ask that you show us your prescription letter.
Deliveries to Australia and Overseas
WHERE DO YOU DELIVER TO AND HOW LONG DOES IT TAKE?
Airmail deliveries to Australia take 7 to 20 business days to arrive.
We can also deliver orders to any country such as the USA, Canada, the United Kingdom, continental Europe, Asia, and South Africa. Depending on the country, the delivery time can take between 5 and 17 days.
Please be aware that delays may occur due to circumstances beyond our control, such as mail service outages, customs clearance issues, national holidays, and international transit delays.
WHAT ARE YOUR DELIVERY AND HANDLING CHARGES?
For delivery, we charge a flat fee of A$30 per order.If your order is too large to fit in one of the typical delivery envelopes we use for smaller orders, we will split it into the necessary number of smaller separate envelopes. But don’t worry, you’ll only have to pay a single delivery and handling fee, regardless of the total amount of your order.
HOW CAN I TRACK AN AUSTRALIA-BOUND ORDER?
Keep track of your package once it has arrived in Australia and has passed through Australian customs:
HOW CAN I TRACK AN INTERNATIONAL ORDER?
You can trace your shipment if it is destined for a country other than Australia, or if it is destined for Australia but has not yet arrived at the border:
WHERE’S MY DELIVERY TRACKING NUMBER?
Within 3-5 business days after your payment has been validated, you will receive an email with a tracking code.
If you didn’t receive the email, you can find your tracking number in the Order History section:
HAS MY DELIVERY BEEN DISPATCHED YET?
Orders are shipped directly from the makers’ distribution centres in Europe and Asia.
Enter your order number and email address to determine if your delivery is still being prepared, ready to be delivered, or has already left the warehouse:
CAN YOU GUARANTEE THAT CUSTOMS WON’T SEIZE MY ORDER?
We use a variety of packaging options to minimise the chances of your order being confiscated at the border, and parcels are delivered from many depots to provide maximum discretion and the highest chance of success.
If your order gets seized along the way, we will refund your purchase or replace it for free, according to our Refunds and Replacement policy (see above for details).
DO YOU PACKAGE YOUR DELIVERIES IN A SAFE AND SECURE MANNER?
To achieve the highest delivery success, all products are dispatched with the utmost secrecy. Our security strategy includes:
- Safe and secure packing.
- We never mention our organization’s name or anything else on our mailings that would indicate the box includes pharmaceutical drugs.
- To ensure optimal delivery success, packaging methods are regularly modified.
- Our packages are never larger than necessary to avoid undue suspicion. If your order is too large to fit in one package, we’ll automatically split it into two or more (all for the price of a single delivery and handling fee of A$30).
- We also repurpose old cardboard boxes to bundle a variety of items that fit within. This is because we are an ecologically concerned organization that also wants to improve the chances of successful delivery by doing so.
HOW LONG WILL IT TAKE FOR ME TO GET MY ORDER AFTER I PLACE IT?
We send all items the same day we receive your payment, except on weekends and holidays, when we do not process deliveries.
DO YOU OFFER COURIER DELIVERIES?
We utilize Australia Post, which provides a tracking number and has a delivery period of 7-20 working days on average.
We presently do not provide expedited post or courier deliveries to maintain discretion.
DO YOU PROVIDE DELIVERY THAT CAN BE TRACKED?
Yes, within 24 hours of delivery, we provide delivery tracking codes.
DO YOU SEND TO P.O. BOXES, ESPECIALLY MILITARY ADDRESSES LIKE AFPO/FPO?
Yes, we do and can send to military APO/FPO locations without issue.
IS A SIGNATURE NECESSARY WHEN THE PACKAGE IS DELIVERED?
Our delivery technique does not necessitate a signature from you.
However, because the delivery will be made via mail, we recommend that you do not leave the item unattended for too long after it has been delivered to your door!
WHAT DISCOUNTS DO YOU OFFER?
A 10% discount is available on any bulk orders paid by money transfer or cryptocurrency.
Returning customers receive a 5% discount on all orders, regardless of the payment method selected.
Paying For Your Order
WHY AM I TRANSFERRING MONEY ABROAD?
Some nations allow the sale of steroids without a prescription, but Australian law enforcement does not have jurisdiction outside of Australia, therefore it provides another degree of safety for you and us to offshore the funds we get so that they are out of reach of authorities.
Our ability to deliver domestically does not indicate that our organization is entirely located in Australia.
After you’ve placed a few orders with us and paid using the WU/MG method, you’ll be offered to use our CIM (cash in the mail) payments in the future.
I PLACED AN ORDER, BUT HOW DO I PROCEED WITH PAYMENT?
After you’ve placed your order, we’ll send you an email with payment details.
We will ship your order within 24 hours once your payment has been processed.
New customers should pay via a money transfer or cryptocurrency in the best-case scenario. Customers who pay in these ways do not have to wait for confirmation, allowing purchases to be processed more quickly.
Customers who use these payment methods will also enjoy a 10% discount on large transactions.
HOW LONG DOES IT TAKE TO VERIFY MY PAYMENT?
Validation of credit card payments might take anywhere from 2 hours to 2 days. Money transfers and cryptocurrency payments take an average of 1-2 days.
To see if your payment is still being validated has been refused, or has been successfully authorised, enter your order number and email address:
Our Accepted Payment Methods
DO YOU ACCEPT CREDIT CARDS AS PAYMENT?
All major credit card issuers, including Visa, MasterCard, and American Express, are accepted.
A credit-issuing corporation is not compliant with any legitimate steroid website. Money transfers are safe and simple, and they allow us to take credit cards indirectly.
Credit card companies have aggressive anti-crime sections that will actively seek out, locate, and help local law authorities in pursuing people who use their services for illegal purposes. You utilize them at your own risk.
We, therefore, advise instead that you use Western Union’s or MoneyGram’s website to process your credit card payment, as you may also feel more secure about using them if this is your first order with us.
HOW LONG DOES IT TAKE FOR CREDIT CARD PAYMENTS TO BE APPROVED?
Your card will be debited only after your payment has been validated and passes our anti-fraud check. Authorized payments are processed and validated within 1-2 business days, and your order is cleared for delivery.
WHAT SHOULD I DO IF MY CREDIT CARD ISN’T CHARGED AFTER I PLACE AN ORDER?
After a transaction, your card will not be debited right away. The verification process may take anywhere from two hours to two days to finish. Please contact us if your card is not charged within 2 to 3 business days after placing your order, and we will investigate.
WHAT CREDIT CARD DISPUTE RULES AND PROCESSES DO YOU HAVE IN PLACE?
Because we can offer our clients’ order data, photographs of our boxes and their contents, and paperwork from the postal service provider as proof that the products have been shipped, we have a 99 per cent success rate in credit card disputes.
Every illegal dispute, on the other hand, has an impact on the fraudster’s credit record, destroys their credit history, and forces them to pay a penalty to their credit card issuers ranging from A$100 to A$20.
WHAT IF MY DELIVERY ADDRESS DOESN’T MATCH THE ADDRESS OF MY CREDIT CARD?
This isn’t a problem; merely double-check that the name on the credit card matches the address on the credit card when paying with a credit card. Please be aware that if our payment gateway supplier demands that we double-check the cardholder’s information, additional verification may be required.
HOW ARE CREDIT CARDS PROCESSED?
We may need to call you to verify your order after you pay with your credit card, which is why we require your current phone number.
Your credit card payment will be declined if your order fails to pass our anti-fraud verification process or we are unable to contact you, and an alternative payment option will be presented (e.g., money transfer, or payment in a cryptocurrency like Bitcoin).
DO YOU ALLOW WIRE TRANSFERS FROM ONE BANK TO ANOTHER?
This option is available to existing customers for convenience, but we do not issue accounts to new customers for security reasons. For further information, please contact us.
WHY DON’T YOU TAKE PAYPAL PAYMENTS?
We no longer utilize PayPal since we have had troubles with their services in the past.
DO YOU ACCEPT MONEYGRAM OR WESTERN UNION PAYMENTS?
MoneyGram and Western Union money transfers are accepted as means of payment at ShopAnabolics.biz.
Sending money from one of these companies’ branch locations to another is referred to as a money transfer. Additionally, if you choose not to pay with your credit card on our website the first time, you may feel more comfortable performing your credit card transaction through their website or in person at one of their branches.
WHAT IS THE PROCEDURE FOR MAKING A WESTERN UNION OR MONEYGRAM PAYMENT?
The receiver’s name, surname, city, and country are the only pieces of information you’ll need to pay for your order. This information is sufficient for a transfer, and it will be sent to your email shortly after you place an order.
DO I NEED TO PROVIDE PROOF OF PAYMENT WHEN USING THESE SERVICES?
No, but if the amount sent is over A$1000, they will usually ask for identification. However, you may be able to evade this requirement by breaking up the transaction into smaller amounts.
HOW LONG DO YOU THINK IT WILL TAKE YOU TO RECEIVE MY MONEY TRANSFER?
Money transfer payments are typically handled and cleared within 1-2 business days.
You can check the status of your payment on this website. But don’t worry, we’ll send you an email confirmation once your payment has been received.
WHEN MAKING A MONEY TRANSFER, WHAT INFORMATION IS REQUIRED?
The recipient’s name, surname, city, and country are the only details you’ll need to pay for your order. This is enough information for a transfer, and it will be sent to your email address shortly after you place an order on our website.
Personal information is required to send money using Western Union or MoneyGram. Please don’t be hesitant to complete all of the required fields; the funds will not be traced.
WHEN CONDUCTING A MONEY TRANSFER, WHAT INFORMATION SHOULD BE AVOIDED?
- Fill in only the required fields, and do not encrypt your transfer with a secret question.
- Western Union or MoneyGram have no business knowing why you need to send money abroad. If they ask what you’re sending the money for, simply say it’s a gift or a donation to a family member or a friend in need, as they don’t allow commercial money transfers.
- Please do not reveal any transaction notes, such as our website name or any product name, for security reasons.
AFTER I’VE PAID BY WESTERN UNION OR MONEYGRAM, WHAT SHOULD I DO?
To confirm the payment, you must send us the following transfer data after making the transfer:
- The money transfer company’s name, for example, Western Union or MoneyGram;
- Your order number from ShopAnabolics.biz
- The total amount sent (excluding transfer fees) and the currency in which it was sent.
- The payment option you decided to use at MU or MG.
- The control number for money transfers (MTCN)
- (Western Union has ten digits, while MoneyGram has eight.)
- The person who made the payment’s first and last names, as well as the city and nation to which it was tied.
- The complete delivery address, including the postal code (if different from the address you provided when placing the order).
DO YOU ACCEPT PAYMENTS IN BITCOIN AND OTHER CRYPTOCURRENCIES?
We respect our customers’ privacy and strive to offer as many payment alternatives as possible. As a result, by accepting Bitcoin and other cryptocurrencies, we provide you with the option of boosting your security and privacy (please enquire with our customer support team about which non-Bitcoin coins we currently accept).
TO PAY FOR MY STEROIDS ORDER, WHAT WALLET ADDRESS DO I NEED TO SEND BITCOIN TO?
After you submit your order, you will receive an email with our wallet address (account number) and the amount of BTC you must transfer.
You’ll be able to transmit BTC directly from your hard wallet, mobile app, or internet wallet (e.g., MetaMask), or your exchange wallet if you use one (e.g. Binance).
HOW CAN I BUY BITCOIN WITH A CREDIT CARD?
Buying and transferring Bitcoin (BTC) has become extremely safe and simple in recent years, while also providing a high level of anonymity while transacting online.
If you’re new to Bitcoin, the simplest and safest way to get started is to buy it with a credit card on a licenced crypto exchange like Coinbase, Binance, Bitfinex, or Kucoin. You’ll be able to send Bitcoin (BTC) to our wallet immediately from your exchange wallet.
HOW CAN I BUY BITCOIN WITHOUT A CREDIT CARD?
LocalBitcoins.com is a safe and anonymous solution for individuals who don’t want to use their credit cards to acquire BTC. This is a peer-to-peer exchange where you may buy Bitcoin directly from other people while being safeguarded from scams thanks to the service’s built-in escrow system.
The range of payment methods accepted by sellers varies greatly depending on the seller, but typically include:
- Western Union and MoneyGram are two examples of money transfer services.
- PayPal, Apple Pay, Google Pay, Payoneer, Revolut, Wise.com, and WeMoney are examples of online payment services.
- Bank-to-bank transfers within Australia
- Cash deposits at an ATM or a bank
- Apps for mobile payments (e.g., WePay)
When the vendor receives your payment, they will send your BTC to your personal BTC wallet or exchange account address.
Please keep in mind: Do not request that the seller transmit the BTC straight to our BTC wallet address since this could take up to 2 days for us to validate the payment, exceeding LocalBitcoins’ escrow time constraints.